Ultimate Care
When someone asks what your company does, you wouldn’t say “managing information technology,” would you? If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your actual business, we have a suggestion.
Leave Your IT Troubles to Excalibur, So You Can Get Back to Doing What You Do Best!
"For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — we’ll take away the worry, frustration and considerable cost of managing your IT environment. Our Ultimate Care managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big ... and expensive!

Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Key elements include:

Ultimate Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it and make sure that it gets done.

Ultimate Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Ultimate Mobile Device Care

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets.

Ultimate Network Care

What do you do when your can't access critical business resources because of a downed or slow connection?  How much does an outage affect your bottom line?  Our service monitors all the ports on your switches, routers, and firewalls. Any outage or impairment is immediately addressed and remediated by certified, highly experinced network engineers to insure that your network remains up and running at peak performance levels.

Ultimate Printer Care

Our service monitors your printers and performs routine preventive maintenance and repairs for one low predictable monthly fee.

Ultimate Backup & Disaster Recovery Care

Backup is a necessity that is often overlooked or poorly implemented by many SMB's.  Our service backs up your critical data to a local BDR device throughout the day and replicates to the cloud.  This process is fully managed and monitored by us on a 24X7X365 basis.  Files can be restored from the local BDR device or from the cloud.   Individual backupos can be also be virtualized and run on the local BDR device or in the cloud.  Your gain the speed of a local backup, the off site redundancy of a cloud backup, and disaster recovery capability through virtualization.  Never worry about your backup again! 

Ultimate Firewall Care

Contrary to popular belief, a firewall is not a "set it and forget it" device. If you are not reviewing your logs, verifying your firewall policies, and performing intrusion testing on a routine basis your resources are not secure.   Our service monitors your firewall logs, analyzes and maintains your policiess, and preforms monthly intrusion testing.

We continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.


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Money Well Spent?

  •  In 2012, the average annual IT budget for small and midsize businesses (SMBs) was up 15% from 2011.

  • SMBs with one to 20 employees spend $1,900 per employee on technology, more than twice the $700 per employee organizations with more than 250 employees spent.

  •  The average SMB devotes 6.4% of its revenue to IT expenses, and 80% of that is spent after the initial technology purchase.


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Rest Assured, We’ve Got IT Covered

Through our managed IT services, we’ll:

  •  Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, printers, routers, switches, firewalls, etc.)

  •  Identify and analyze “events” for potential problems.

  •  Remediate processes or services that fail

  •  Monitor devices and ensure security patches and anti-virus protocols are up to date

  •  Ensure that data backups are completed and stored off site

  •  Install patches and implement service packs

  •  Manage and secure mobile devices (smartphones, tablets)

  •  Provide 24 X 7 service desk


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Assessment!
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We're on IT



Our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 service desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.